Job Detail

• Salary: ₹18000 - ₹25000
• Industry: Operations
• Role Category: Entry Level
• Job Type: Full-time

Location

• City: West Tripura
• Country: India

Job Responsibilities

Roles and Responsibilities:

● Response, diagnosis, resolution, and tracking by phone, email, chat, and social media of customer support queries.
● Maintain response and resolution speed as defined by SLOs.
● Keep high customer satisfaction scores and follow quality standards in 90% of cases.
● Use the existing knowledge base to provide a customer-facing root cause assessment.