Allstate Careers Hiring - Freshers 2024: 0-1 Years

Associate Operations

Job Description

1. Facilitate first-call resolution and ensure customer satisfaction for all handled transactions.
2. Address and resolve routine, complex, and unique customer questions or issues.
3. Accurately input and track data in relevant databases.
4. Stay updated on new marketing campaigns to respond effectively to marketing-related inquiries using available resources.
5. Process policy changes accurately based on provided information, identifying cross-selling opportunities when applicable.
6. Use probing questions and active listening to understand customer issues, demonstrating empathy and concern for their situations.
7. Handle requests regarding customer documentation, clearly explaining the content and any necessary follow-ups or updates.
8. Maintain a working knowledge of insurance policies, processes, and procedures.