Hyderabad, India
TATA InternationalResponsibilities
??? ?Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
??? ?Respond to email /phone queries on disputed invoice
??? ?Research and analyze the disputes/deductions in ERP
??? ?Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
??? ?Find opportunities and recommend solutions for process and automation improvements
??? ?Daily reporting of individual portfolios to supervise and supervise the past dues
??? ?Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact